Division Quality Manager, Ceramics

Location: Greenville, SC

Reports To:

Duties and Responsibilities:

• Develops and manages processes and procedures related to quality assurance of KAVX products.
• Oversees audit results and manages resolution of all findings in a timely manner with plant Quality Managers.
• Drive consistency of quality systems and processes at each location of responsibility.
• Periodic divisional review of quality metrics/KPIs to monitor progress toward goals and identify and address any problematic areas.
• Performs assigned technical tasks/duties associated with quality processes and procedures.
• Provides leadership and decision making in managing situations and issues relative to quality.
• Interfaces with and provides technical support and decision making to appropriate functions and employees to assure regulatory compliance, and quality of KAVX products.
• Evaluates effectiveness and assures continuous improvement in Quality process and procedures leading to continuous improvement in our products.
• Assures that customer and consumer complaints and inquiries are answered completely and in a timely manner according to KAVX policies.
• Assures that customer contracts and surveys are reviewed, and feedback provided in a timely manner for the division according to KAVX policies.
• Provides support to plant Quality Managers in case of escalation of customer related quality issues and customer quality topic meetings.
• Initiates and implements quality improvement programs to enable business growth, increase profitability, and achieve a “zero defect” quality culture.
• Supports R&D, Marketing, Operations, Quality Assurance, and Sales up to the VP level during product change initiatives, new product development, and customer interactions.
• Supports the Corporate Quality Group in ensuring compliance to Corporate Policies and Procedures, and implementation of programs and initiatives.
• At least annually conduct an onsite Quality Systems and Quality Programs assessment of all divisional plants.

Job Requirements:

• Bachelor’s degree in Engineering or Management required. MBA or other advanced degree preferred.
• 10 plus years of industry experience in Quality that may also include experience in Operations or equivalent function; Quality experience must be at the exempt level; previous multi-site responsibility experience a plus.
• Root cause analysis experience required (8D, PDCA).
• Proficiency in manufacturing processes, technologies, or other relevant areas of responsibility
• Demonstrated experience using a full range of continuous improvement tools and fundamentals to drive results; Lean or Six Sigma training preferred.
• Able to document expertise in design & execution of Quality/technical work.
• Demonstrated proficiency using Microsoft Office and other similar software applications.
• Excellent writing, interpersonal and communication skills (written and verbal).
• Knowledge of international cultures and customs to facilitate effectiveness of quality initiatives is a plus.
• Ability to travel internationally, up to 50%